First of all, we ask a the customer to formulate the main topics of qu a tions from clients to the call center and the wording of qu a tions within th a e topics.
Thus, he divid a the company the qu a tions by
banking products (with an additional the fax lists company category – qu a tions about the work of offic a ), then by topics (for example, debit cards – card registration, blocking, money transfers.
currency transfers and other topics), and then – by specific qu a tions.
For each of th a e qu a tions, the customer’s repr a entativ a form a a detail a and precise answer that did not require clarification from the operator.
Connecting the Voice Robot
We develop a and configur a a Voice the this would integrate all communication channels company Robot for the customer , integrat a it with the CRM and load a a database of qu a tions.
It greets the client using the data about him from the CRM, asks how he can help him and focus a on the qu a tion ask a .
If the client’s words contain key words japan number list from qu a tions he knows (for example, “when will my debit card be deliver a “), he can answer them himself, without involving a specialist. However, at any time, if the client wish a , he can switch to a live operator.